These terms apply to services provided by The Window Cleaners.
Quotes, validity and additional work
Quotes are based on the information available when they are prepared. If the property, access, window condition, or requested work differs from what was discussed, we will explain the change and agree any revised scope or price before proceeding. Quotes are valid for 30 days unless otherwise stated. Additional work requested beyond the original quote may result in additional charges.
Frames & Sills: Standard window cleaning includes brushing or wiping accessible window frames and sills to remove normal loose dirt, dust, debris and cobwebs. This is a general clean and does not include deep cleaning or restoration of ingrained dirt, staining, discoloration, oxidation, mold/mildew staining, paint, adhesive, construction debris or other marks that cannot reasonably be removed by normal wiping or brushing.
Fragile & Valuable Items: Customers are responsible for removing or securing fragile, valuable, sentimental or irreplaceable items from window sills and the immediate work area before service.
Pre-existing Conditions: The Window Cleaners is not responsible for damage or failure caused by pre-existing deterioration or defects, including brittle screens, deteriorated glazing, rotten wood, failed seals, loose trim or hardware, or cracked glass.
Specialty Cleaning: Removal of paint, silicone, adhesive, construction debris, severe mineral/hard-water deposits, oxidation or other materials requiring specialty or restoration procedures is not included unless specifically stated in the quote.
Property access and preparation
Customers should provide safe, reasonable access to the agreed work areas and let us know about relevant access issues, delicate items, or site conditions before work begins.
Weather & Safety
Work may be postponed, discontinued or modified when weather, access or other conditions make the work unsafe or likely to produce an unsatisfactory result.
Payment
Payment timing, deposits, and accepted payment methods will be stated in the relevant quote or invoice unless agreed otherwise in writing.
Cancellations and changes
If you need to change or cancel an appointment, please let us know as soon as reasonably possible.
Service Concerns
Please notify us of any service concern or suspected damage as soon as reasonably possible, preferably within 48 hours of completion, so we have an opportunity to inspect and address it.
Contact
The Window Cleaners
Center Conway, New Hampshire
(207) 496-9795
TheWindowCleanersMAINE@gmail.com